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Warranty Information

 Steps to File a Warranty Request:

1.    Go to Jumpkingwarranty.co.uk and click on the log in or register if you don’t have an account.

2.    Click on the warranty claim form

3.    Complete the form

4.    Attach a copy of a receipt or a proof of purchase (bank or credit/debit card statement).

5.    Also, attach a photograph of the damaged item, if you cannot attach a picture you must mail the damaged part to our company (mailing address below).

6.    If you print out a copy you can mail it to: YJ Europe Ltd, Unit 3/3a, Farthing Road Ind Est, Farthing Road, Ipswich, Suffolk, IP1 5AP

7.    Allow up to 72 hours to process the claim once it is submitted or received.

8.    You will receive your replacement part within 7-10 days from the time your claim is processed.

 

TRAMPOLINE WARRANTY GUIDELINES JumpPOD Deluxe,   OvalPODs, Jumpking Deluxe and Highjumps

JumpPOD Classic,  Octopod, Jumpking Popular

 

JumpPod Select Jumpking Premium Trampolines - 7.5ft & Circus Tent, 7ft x10ft OvalCombo, 6ft x 9ft Rectangular 

ASDA YJ1013CG

Tesco BZJK

The Range & Tesco YJ1013DG

My First Trampoline

Mini Bouncers

What is covered
Frame 10   Years 10   Years 3   years 5 1 Structural   failure due to rust.
Bed Fabric 5  Years 5   Years 2   years 1 1 Structural   failure due to rot
Springs 5   Years 5   Years 2   years 1 1 Structural   failure due to rust or breaking
Frame Pads 2   Years 1   Years 1   year 1 1 Structural   failure due to rot or faulty stitching
Stitching for Beds 5   Years 5   Years 1   year 1 1 Signs   of breaking threads
Nets 1   year 1   year 1   year 1 1 Zip  and stitching faults, netting material  fault
  What   is not covered          
Frame Buckling of the frame parts, due to wind damage or from force of trampoline being hit or pulled.          
Bed Fabric Rips, cuts, burn holes          
Springs Extended or over stretched springs due to weight being exceeded.          
Frame Pads Toggle  Loops or ties, discolouration          
Nets Rips, cuts, burn holes.          

  

Bazoong Play tents/trampoline tentsCovered forWhat is covered
Structure Poles 1 year Manufacturing defects
Tent Fabric 1 year Manufacturing defects
  What is not covered  
Structure Poles Snapping of poles due to user error. Weather damage due to being left up when not in use and in wet or windy weather.  
Tent Fabric

Rips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to being left up when not in use and in wet or windy weather.