Klarna

ALL YOU NEED TO APPLY 

All you need to order with Klarna is a UK bank account, a UK residential address and that you're 18 or over.

If you're struggling to use Klarna it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application we would recommend chosing another payment type. 

Pay later in 3 easy payments will allow you to spread the cost of your purchase over 3 equal instalments for orders over £100. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first payment will be made when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. interest free!* 

FAQ 

What is Klarna? 

Klarna is an easy payment service that allows customers to make purchases instantly and then pay for them in 3 equal payments once every 30 days starting from the date of purchase. Please see Klarna FAQ on Pay Later in 3 here.

HOW DOES KLARNA WORK? 

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works: 

Step 1: Just shop on JumpKing and check out as normal. At checkout, then choose the "Klarna" payment method for orders over £100.

Step 2: Enter a few personal details and you'll will know if you are approved in seconds.

Step 3: Once approved you will get an email confirmation from Klarna and they'll set up reminders when it's time to pay and you can manage your ordesr and payments through the Klarna app! 

ARE THERE ANY FEES TO USE KLARNA? 

There are no extra fees when you follow your payment schedule properly. 

HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS? 

Select the 3 interest free instalments option (only for orders over £100) to split your purchase into 3 equal payments that will be taken every 30 days starting at the time of your order. No bills needed. Just sit back, relax and enjoy your purchase! 

HOW DO AUTOMATIC PAYMENTS WORK? 

Payments are collected on a 30 days basis off the debit or credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here. 

WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA? 

Klarna orders are delivered within our standard delivery timeframes like any normal order from JumpKing. Visit our Delivery page here for more information. 

HOW DO I RETURN AN ITEM PURCHASED WITH KLARNA? 

Klarna returns will follow our usual standard returns process. Please see here for more information. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method.

Do you have more questions about Klarna returns? Click here 

Please note that Klarna are an independent payment company and JumpKing have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service. 

WHAT IF I CAN’T PAY A KLARNA INSTALMENT? 

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. 

DOES KLARNA IMPACT MY CREDIT SCORE? 

Klarna may run a soft credit search that does not affect a customer’s credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor JumpKing run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage. 

WHERE CAN I FIND OUT MORE ABOUT KLARNA? 

You can contact Klarna anytime here or by downloading the Klarna app.