Warranty Information
Steps to File a Warranty Request:
1. Please email customerservice@yjeurope.co.uk with the following information:
2. Your address and phone number
3. Attach a copy of the receipt or proof of purchase (bank or credit/debit card statement)
4. Photograph of damage item. If you cannot attach a picture, please post the photo and forms to our company (post address below)
5. If you print out a copy, please post to YJ Europe Ltd, Unit 3/3a Farthing Road Ind. Estate, Ipswich, Suffolk, IP1 5AP
6. Allow up to 72 hours to process the claim once it is submitted or received.
7. You will receive a replacement part within 7 to 10 days from the time you claim is processed.
| TRAMPOLINE WARRANTY GUIDELINES | JumpPOD Deluxe 2016+, Zorbpods, OvalPODs 2016+, Jumpking Deluxe, Highjumps, Rectangulars, Rectangular Deluxe, Ingrounds | JumpPOD Classic, Jumppod Deluxe pre 2016, Ovalpods pre 2016, Octopod, Jumpking Popular | JumpPod Select | JumpKing Combo Pro Trampoline | Jumpking Premium Trampolines - 7.5ft & Circus Tent, 7ft x10ft OvalCombo, 6ft x 9ft Rectangular | YJ1213DG/YJ1413DG | What is covered |
|---|---|---|---|---|---|---|---|
| Frame | 10 Years | 10 Years | 3 years | 5 years | 5 years | 1 year | Structural failure due to rust. |
| Bed Fabric | 5 Years | 5 Years | 2 years | 3 years | 1 year | 1 year | Structural failure due to rot |
| Springs | 5 Years | 5 Years | 2 years | 3 years | 1 year | 1 year | Structural failure due to rust or breaking |
| Frame Pads | 2 Years | 1 Years | 1 year | 2 years | 1 year | 1 year | Structural failure due to rot or faulty stitching |
| Stitching for Beds | 5 Years | 5 Years | 1 year | 3 year | 1 year | 1 year | Signs of breaking threads |
| Nets | 2 year | 1 year | 1 year | 1 Year | 1 year | 1 year | Zip and stitching faults, netting material fault |
| Ladders, Covers & Tie Down Kits | 1 year | 1 year | 1 year | 1 Year | 1 year | 1 year | Structural failure due to rot, rust or faulty stitiching |
| What is not covered | |||||||
| Frame | Buckling of the frame parts, due to wind damage or from force of trampoline being hit or pulled. | ||||||
| Bed Fabric | Rips, cuts, burn holes | ||||||
| Springs | Extended or over stretched springs due to weight being exceeded. | ||||||
| Frame Pads | Toggle Loops or ties, discolouration | ||||||
| Nets | Rips, cuts, burn holes. | ||||||
| Bazoong Play tents/ trampoline tents | Covered for | What is covered |
|---|---|---|
| Structure Poles | 1 year | Manufacturing defects |
| Tent Fabric | 1 year | Manufacturing defects |
| UFO Swing & Double Swing | ||
| Frame | 3 years | Manufacturing defects |
| Seat and Ropes | 1 year | Manufacturing defects |
| What is not covered | ||
| Structure Poles | Snapping of poles due to user error. Weather damage due to being left up when not in use and in wet or windy weather. | |
| Tent Fabric | Rips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to being left up when not in use and in wet or windy weather. | |
