Warranty Information

Steps to File a Warranty Request:

1. Please email customerservice@yjeurope.co.uk with the following information:

2. Your address and phone number

3. Attach a copy of the receipt or proof of purchase (bank or credit/debit card statement)

4. Photograph of damage item. If you cannot attach a picture, please post the photo and forms to our company (post address below)

5. If you print out a copy, please post to YJ Europe Ltd, Unit 3/3a Farthing Road Ind. Estate, Ipswich, Suffolk, IP1 5AP

6. Allow up to 72 hours to process the claim once it is submitted or received.

7. You will receive a replacement part within 7 to 10 days from the time you claim is processed.

TRAMPOLINE
WARRANTY
GUIDELINES
JumpPOD Deluxe 2016+,
Zorbpods, OvalPODs 2016+,
Jumpking Deluxe,
Rectangulars, Rectangular Deluxe,
Inground Deluxe
JumpPOD Classic,
Jumppod Deluxe pre 2016,
Ovalpods pre 2016,
Octopod,

JumpKing Combo Pro TrampolineCombo, Bazoongi, MFT, Mini Bouncer, Yellow Zorb, Tyro

YJ1213DG/YJ1413DG
Tesco BZJK, Bazoongi Trampoline,
The Range & Tesco YJ1013DG
        MFT 
Mini Bouncers

What is covered
Frame10 Years10 Years5 years5 years1 yearStructural failure due to rust.
Bed Fabric5 Years5 Years3 years1 year1 yearStructural failure due to rot
Springs5 Years5 Years3 years1 year1 yearStructural failure due to rust or breaking
Frame Pads2 Years1 Years2 years1 year1 yearStructural failure due to rot or faulty stitching
Stitching for Beds5 Years5 Years3 year1 year1 yearSigns of breaking threads
Nets2 year1 year1 Year1 year1 yearZip and stitching faults, netting material fault
G3/G4 Rods and Foams1 year1 year1 year1 year1 yearStructural failure due to rust / rot
Ladders, Covers & Tie Down Kits1 year1 year1 Year1 year1 yearStructural failure due to rot, rust or faulty stitiching
 What is not covered
FrameBuckling of the frame parts, due to wind damage or from force of trampoline being hit or pulled.
Bed FabricRips, cuts, burn holes
SpringsExtended or over stretched springs due to weight being exceeded.
Frame PadsToggle Loops or ties, discolouration
NetsRips, cuts, burn holes.
 
Bazoongi Play tents/Covered forWhat is covered
trampoline tents
Structure Poles1 yearManufacturing defects
Tent Fabric1 yearManufacturing defects
   
What is not Covered  
Structure PolesSnapping of poles due to user error. Weather damage due to being left up when not in use and in wet or windy weather. 
Tent FabricRips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to being left up when not in use and in wet or windy weather. 
   
UFO Swing & Double SwingCovered for 
Frame3 yearsManufacturing defects
Seat and Ropes1 yearManufacturing defects
  
What is not Covered  
Structure PolesSnapping of poles due to user errro. Weahter damage due to blwoing over in windy weahter. Manufacturing defects. 
Seat FabricRips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to damage when blown overManufacturing defects