Warranty Information

Steps to File a Warranty Request:

1. Please email customerservice@yjeurope.co.uk with the following information:

2. Your address and phone number

3. Attach a copy of the receipt or proof of purchase (bank or credit/debit card statement)

4. Photograph of damage item. If you cannot attach a picture, please post the photo and forms to our company (post address below)

5. If you print out a copy, please post to YJ Europe Ltd, Unit 3/3a Farthing Road Ind. Estate, Ipswich, Suffolk, IP1 5AP

6. Allow up to 72 hours to process the claim once it is submitted or received.

7. You will receive a replacement part within 7 to 10 days from the time you claim is processed.

JumpPOD Deluxe 2016+,
Zorbpods, OvalPODs 2016+,
Jumpking Deluxe,
Rectangulars, Rectangular Deluxe,
JumpPOD Classic,
Jumppod Deluxe pre 2016,
Ovalpods pre 2016,
Jumpking Popular
JumpPod SelectJumpKing Combo Pro TrampolineJumpking Premium Trampolines
- 7.5ft & Circus Tent,
7ft x10ft OvalCombo,
6ft x 9ft Rectangular

Tesco BZJK, Bazoongi Trampoline,
The Range & Tesco YJ1013DG
My First Trampoline
Mini Bouncers, Tyro 

What is covered
Frame10 Years10 Years3 years5 years5 years1 yearStructural failure due to rust.
Bed Fabric5 Years5 Years2 years3 years1 year1 yearStructural failure due to rot
Springs5 Years5 Years2 years3 years1 year1 yearStructural failure due to rust or breaking
Frame Pads2 Years1 Years1 year2 years1 year1 yearStructural failure due to rot or faulty stitching
Stitching for Beds5 Years5 Years1 year3 year1 year1 yearSigns of breaking threads
Nets2 year1 year1 year1 Year1 year1 yearZip and stitching faults, netting material fault
Ladders, Covers & Tie Down Kits1 year1 year1 year1 Year1 year1 yearStructural failure due to rot, rust or faulty stitiching
 What is not covered
FrameBuckling of the frame parts, due to wind damage or from force of trampoline being hit or pulled.
Bed FabricRips, cuts, burn holes
SpringsExtended or over stretched springs due to weight being exceeded.
Frame PadsToggle Loops or ties, discolouration
NetsRips, cuts, burn holes.
Bazoong Play tents/
trampoline tents
Covered forWhat is covered
Structure Poles1 yearManufacturing defects
Tent Fabric1 yearManufacturing defects
UFO Swing & Double Swing  
Frame3 yearsManufacturing defects
Seat and Ropes1 yearManufacturing defects
 What is not covered
Structure PolesSnapping of poles due to user error. Weather damage due to being left up when not in use and in wet or windy weather.
Tent FabricRips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to being left up when not in use and in wet or windy weather.