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Need help putting up your Jumpking, Bazoongi or old Trampled Underfoot product?

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Frequently Asked Q's

Jumpking Manuals

Find your trampoline manual here.

Video Tutorials

Check out our instructional videos.

Our dedicated team provide good customer service and are available to take your calls or reply to your emails from Monday to Friday between 9am and 5pm. If you wish to call outside of these hours please leave a message on 0344 8004060 or email [email protected] and we will return your call the following working morning.

Our friendly team has over 14 years experience with Jumpking trampolines and can help you with deciding on a new purchase or providing information on your old Jumpking or Bazoongi product. We are owned by the manufacturers of Jumpking , YJ Europe Ltd and have full records of all past and present Jumpking, Bazoongi and Telstar products. We can normally replace parts or provide you with an alternative should they no longer be in production.

We also supply to a number of online re sellers in the UK and Europe, so can provide information on their stock availability should we not be able to help directly.

We are very proud of our excellent customer services and of our Jumpking trampolines and Bazoongi Products. We are looking forward to receiving your call.

Dispatch: UK Delivery of trampolines is normally FREE and will be delivered on a next day basis. Smaller items incur an extra charge of £9.00 these too are sent on a 24 hours service. Please visit our FAQ link below for further details on deliveries and charges.

Returns: We are sure you will be happy with your Jumpking or Bazoongi Product, but if you do need to return it within 28 days, please contact Jumpking customer services on 01473 747792 and we will arrange this for you. If you purchased your item via Tesco, ASDA, The Range or via one of our online re sellsers, please contact them for your return. Please see our FAQ link below for more details on retruns.  


Assembly service

All of our Jumpking trampolines we manufacture are specifically designed for self-assembly and come with clear instructions and a very competent customer service team that are available Monday to Friday to assist with any queries about the product or assembly. Due to this, many customers are happy to put up their trampoline themselves. An average trampoline will take two adults about two hours to build.

That said, if you do not have the time, we offer an affordable assembly solution. The price varies depending on the size of the trampoline and the distance needed to travel for our assembly team. However, the price can be in the region of £100-250. For a specific quote for your trampoline and location please do call our customer service department and asked to be put through to our assembly representatives.


Do you assemble in all postcodes and how long will I have to wait?

Unfortunately, for our customers it is not possible to offer a nationwide assembly service. However, we can offer trampoline assembly in most of Suffolk, Essex, Norfolk and Cambridgeshire; but please do call us on 01473 747 792 if you are outside of those remits, as it can be possible for some of our representatives to travel further on occasions.

Normally, once you have received your trampoline we can assemble the product within 3-5 working days, depending on existing commitments. Please do call us or email [email protected] to receive a quote and arrange a mutually convenient time and date for your assembly.

Contact number office hours: 01473747792

Outside of office hours: 07468451743

Email: [email protected]